Policies

Cancellation Policy

I understand a cancellation fee equal to the full service cost will be enforced with all appointments canceled within twenty-four hours leading up to the scheduled service (with exceptions made on a case-by-case basis due to illness or emergency) and for missed appointments. I also acknowledge that I can send someone in my place if I am unable to make it for any reason.

Inclement Weather Policy

Your safety is our priority! If bad weather makes travel unsafe, please don’t worry—just give us a call or text and we’ll happily reschedule your appointment with no penalty.

If we need to close or delay opening due to weather, we’ll contact you as soon as possible by text or email. Please check your messages before heading out on stormy days.

Gift Certificate Terms & Conditions

Gift Certificates can be used only for massage services offered by Spring Point Health, LLC. Gift Certificates are nonrefundable and cannot be exchanged for cash, except where required by law. Gift Certificates expire one year from the date of purchase unless prohibited by local law. Promotional gift cards expire six months from purchase. Appointments are subject to availability. Our regular cancellation policy applies; late cancellations or no-shows may result in a deduction from the Gift Certificates balance. Treat Gift Certificates like cash. Lost or stolen cards cannot be replaced without proof of purchase and may not be replaceable. Gift Cards cannot be used to buy other gift cards or combined with certain discounts or promotions unless permitted. All clients must follow our health and safety policies and may be refused service if massage is medically contraindicated. For questions, contact info@springpointhealthva.com.